Frequently Asked Questions
Q. What Services does Krish InfoCom provides?
A. Krish InfoCom provides business consulting, business technology solutions, and IT Services. Refer to our offerings sections for more information.
Q. How do I submit initial information on a project to Krish InfoCom?
A. You can submit the initial information on a project in a form most suitable to you. If you already have a technical specification or requirements document, we will consider it and send you a fixed-price offer. Our Principal Consultant can meet you to clarify and discuss all the details at any time. You can submit your request using feedback form, or contact us by email. We will revert back within one working day period.
Q. What stages does a software project includes and what responsibilities do you take?A. Typically, software project goes through the following phases:
- Start-up (getting to know each other, presenting main expectations, mutual assessment);
- Elaboration (detailing system concept, deliverables, project plan);
- Development (programming, testing);
- Deployment (transition of source code or installation of product, user documentation, training);
- Technical maintenance/support or further enhancement of the software system (optional).
- Research/Analysis of business needs and suggesting technical solution;
- Preparation of a complete technical specification;
- Offshore Development of the product;
- Quality Assurance;
- User documentation, on-site training;
Q. How do you communicate with clients throughout the project life-cycle?
A. Onsite: Personal visits to clients office or receiving clients in Krish InfoCom offices (Utrecht and Mumbai)
Remote Communications: Email, Telephone, Instant messaging and SMS (based on client's preference)
Remote Collaborations: Enterprise Wiki, Web conference, Video Conference (based on clients preference)
Q. What does the project cost depends on and how is the payment arranged?
A. It depends on the contractual model used. Generally, there're two main models: fixed-price and time and material-based contracts. For projects with a detailed technical specification available, we provide a fixed-price offer, which is invoiced and paid in parts according to the payment schedule specified under the contract. For long-term projects, where the total effort cannot be estimated in advance, we sign a contract stipulating the team roles and their rates, and invoice you monthly or bi-weekly according to the effort reports.
Q. What is your lowest price guarantee?
A. We guarantee our price to equal any offer of another qualified services company of our size.
Q. What language does your project managers and team members use to communicate with clients?
A. Both project manager and team members have good command over English. Our project manager is also fluent and native in Dutch language. For both commercial and technical point of contacts with our clients we have fluent Dutch speakers with good command on English language.
Q. What warranty does Krish InfoCom provides for its software services and solutions?
A. Any errors discovered within the guarantee period (3-6 months depending on a project complexity) will be fixed promptly and free of charge.
Q. Who owns the copyright for the product and the source code upon the project completion?
A. Our work on your project is defined by the contract as work for hire. The contract will explicitly state that the client possesses and retains all the rights for the product and the corresponding source code. Upon client's request, we will delete all the project-related data upon the project completion.
Q. Is it possible to make a personal appointment?
A. Yes, we consider personal meetings to be most effective for developing mutual trust at the beginning and for a quick project start-up. You are welcome to receive our consultation in a one time no obligation meeting.